What Are The Shipping Charges?

We offer free shipping in India on all orders.

When Will My Order Arrive?

We aim to dispatch all orders within 48 business hours, or the amount taken to produce a made-to-order rug. The estimated delivery time may vary from product to product and can be delivered the next day or a maximum of 12 business days from the time of dispatching the order.

Due to the high volume of orders during the sale, there might be a delay of 8- 10* days in delivery.

How Will I Know Whether My Order Is Confirmed?

Once the order is successfully placed, you will receive the following notifications via email: –

• Email order confirmation
• Text message order confirmation

How Can I Cancel My Order?

You can cancel your order by (WhatsApp) messaging us on +91 9899967485 or email us at – support@thecarpetcollective.in. Order cancellation will only be accepted before the shipment has been dispatched or is not under the production process

Once the order is canceled, the refund shall be initiated, and it should be reflected in your account within 48 business hours through the original mode of payment or otherwise agreed upon.

Is There Any Hidden Cost?

Listed Prices are exclusive of shipping charges, duties, and taxes.

Shipping Cost:

Shipping costs are calculated based on the cumulative weight of the entire order and are different for domestic delivery. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address, or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.

Customs Duty & Tax & Delivery Charges:

You are responsible for paying any duties or taxes imposed for customs or importing goods into your country. Rugberry is not liable to pay any Duties or Taxes for International Shipping. You are also responsible for any additional delivery charges caused by any changes of delivery address requested by you after a package has been dispatched by us.

Other Details:

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address, or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.

Shipment/delivery time, of the order processing, starts from the day of receipt of the payment confirmed against the order placed with us. The shipment/delivery time is an approximate time mentioned by the vendor against each product. The Carept Collective shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God, or any cause that is beyond the control of Carpet Collective Private Limited.

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. The Carept Collective reserves the right to confirm and validate the information and other details provided by the user at any point in time. If upon confirmation, such user details are found not true (wholly or partly), The Carept Collective has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and/or other affiliated websites without prior intimation whatsoever.

I did not receive an email after initiating a return.

WhatsApp us or email us to re-request a copy of the email. We will resend it to your registered email address.

I am an international customer, does this policy apply to me?

No, as of now the return policy is valid for customers in India only.

Can I Order From Outside India?

No, Any International Order is not accepted. These sites only fulfill orders from India Only. Please visit Our International Website

When can I cancel my order?

You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be canceled once the shipment has been made or if the production for the same has already begun.

I still have a question that you did not answer.

We are here to help. Contact our customer service team on WhatsApp at +91 9899967485 or email us at – support@thecarpetcollective.in